breezy
IT Support Engineer (India Office)
Red Cup IT, Inc.
Remote, IND
Full-time
Entry
Remote
Discovered 3 weeks ago
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1. Troubleshooting & Technical Support
This is the "bread and butter" of the role. When something breaks, the Support Engineer is the first point of contact.
Diagnosing and resolving software glitches, hardware malfunctions, and "ghost in the machine" bugs.
Managing a ticketing system (like Jira, HaloPSA) to prioritize urgent issues over routine tasks.
Providing support across various channels: in-person, via remote desktop tools, or over the phone.
2. Hardware & Software Lifecycle
They manage the physical and digital tools the company uses.
Provisioning: Setting up new laptops, workstations, and mobile devices for employees.
Installation: Deploying OS updates (Windows, macOS, Linux) and enterprise software suites.
Maintenance: Performing hardware repairs or coordinating with vendors for warranty replacements.
3. Network & Infrastructure Oversight
While they may not be "Network Architects," they are responsible for the "last mile" of connectivity.
Ensuring devices can connect to the local Wi-Fi, Ethernet, and VPN.
Basic troubleshooting of routers, switches, and access points.
Managing peripherals like network printers, VOIP phones, and video conferencing equipment.
4. User Access & Security
They act as the gatekeepers of the company’s digital perimeter.
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