IT Support Engineer II

• Three or more years of IT support experience in a professional or enterprise environment.
• Experience supporting Windows, macOS, mobile devices and common business applications.
• Working knowledge of Microsoft 365, Microsoft Intune, Microsoft Entra ID and Exchange Online.
• Basic knowledge of networking, wireless connectivity, VPNs, DNS and DHCP.
• Strong troubleshooting skills with the ability to take ownership of issues through resolution.
• Excellent customer-service, communication and interpersonal skills, including confidence providing face-to-face support.
• Strong organisational skills, attention to detail and the ability to explain technical information clearly.
• Ability to work independently as the primary local IT contact while collaborating effectively with a global team.
• Ability to work on-site a minimum of three days per week and travel occasionally. Availability to participate in a rotating on-call schedule and provide occasional evening or weekend support

• Experience working within a global or multinational organisation.
• Experience supporting meeting-room technology, Zoom Rooms or audiovisual systems.
• Experience with Cisco Meraki or similar networking technology.
• Experience with Windows Autopilot, Windows Hello for Business or Apple Business Manager.
• Familiarity with PowerShell, scripting, automation or ITIL practices.
• Relevant Microsoft, CompTIA or equivalent technical certifications.

This role is intended for a practical, service-focused engineer who is comfortable owning local office support while contributing as part of a global IT organisation.

Our values are ingrained in everything we do at Ariat and we believe this is what drives our success as individuals, as teams and, overall, as a Company.

Innovation - Be bold and adventurous and try new things.

Constantly challenge how you can create change for the better.

Learn from the past and don’t let it limit you.

Integrity - Do the right thing because it’s the right thing to do.

Say what you mean and do what you say.

Build trust through consistency, dependability and honesty.

Quality - All work matters.

Be proud of your work and strive to have it reflect your best and the best of Ariat.

Respect - Communicate openly, directly and constructively.

Recognise different perspectives and listen with an open mind.

Be thoughtful in how you show up and interact with others.

Teamwork - Create fun and joy and contribute to the Ariat family spirit.

Focus on people’s strengths.

Learn from others and share your own knowledge and experience.

Ask for help when you need it and offer to help when others may need it.

• Life Assurance

• Cycle to Work Scheme

• Birthday day off

• Bring your dog to work scheme
• Employee Volunteering policy
• Working from a different location policy
• Free onsite Parking including 2 electric charging points