pinpoint
IT Support Engineer
Advita Ortho
Gainesville, USA
Full-time
Mid · 4+ years experience
Onsite
Discovered 2 weeks ago
Microsoft IntunePowerShellActive DirectoryITIL
Free
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Microsoft IntunePowerShellActive Directory
Key Skills for This Role
Microsoft IntunePowerShellActive DirectoryITIL
Full Job Posting
Key Responsibilities
- Act as the primary escalation point for complex, high-impact, or recurring technical issues.
- Perform root cause analysis and implement long-term solutions to prevent recurrence.
- Lead problem management efforts, identifying trends and addressing systemic issues.
- Partner with infrastructure, security, and application teams to resolve cross-functional challenges.
- Design and implement automation and process improvements to improve service desk efficiency.
- Analyze service desk metrics and trends to proactively improve performance and user experience.
- Establish and maintain documentation standards and knowledge management practices.
- Support planning, testing, and deployment of new systems and tools.
- Serve as a technical advisor on endpoint management, device standards, and support strategy.
- Coordinate with vendors on advanced technical issues and escalations.
- Provide advanced mentorship and technical leadership to team members.
- Participate in major incident response and resolution as needed.
- Ensure compliance with quality systems, security standards, and regulatory requirements.
Skills Knowledge and Expertise
- Bachelor’s Degree or equivalent work experience preferred
- 4–6+ years of experience in IT support or service delivery
- Advanced experience with endpoint management (e.g., Microsoft Intune)
- Strong experience with scripting/automation (e.g., PowerShell)
- Experience with Active Directory and identity/access management
- Experience working cross-functionally with infrastructure and engineering teams
- Strong understanding of ITIL practices, particularly incident and problem management
- Advanced troubleshooting and root cause analysis skills
- Ability to translate recurring issues into systemic improvements
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