naukri
IT Support Engineer | End User Support & Desktop Support Engineer | IT
Prabha Technologies
Dubai, UAE
Entry
1 months ago
Tier 1 SupportTier 2 SupportHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSystem Maintenance
Free
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Ready to ScanKey skills for this role
Tier 1 SupportTier 2 SupportHardware Troubleshooting
About the Role
Provide technical support for hardware, software, and network issues, manage user hardware/software deployment, and perform system maintenance.
Key Skills for This Role
Tier 1 SupportTier 2 SupportHardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingSystem Maintenance
Responsibilities
- Provide immediate and effective Tier 1 and Tier 2 technical support for hardware, software, and network issues
- Diagnose and resolve complex desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity issues
- Manage and deploy new user hardware and software, ensuring timely setup, configuration, and user onboarding
- Perform routine system maintenance, including patching, updates, and security scans
Requirements
- 1 2 years of experience in IT support
- Ability to provide Tier 1 and Tier 2 technical support for hardware, software, and network issues
- Experience diagnosing and resolving desktop and laptop problems
- Proficiency in managing user hardware and software deployments
Full Job Posting
Responsibilities
- Provide immediate and effective Tier 1 and Tier 2 technical support for hardware, software, and network issues impacting end users, minimizing downtime and ensuring operational continuity
- Diagnose and resolve complex desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity issues, with a focus on root cause analysis
- Manage and deploy new user hardware and software, ensuring timely setup, configuration, and user onboarding to facilitate productivity
- Perform routine system maintenance, including patching, updates, and security scans, to proactively prevent issues and maintain system integrity
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