naukri
IT Support Engineer
JUMBO ELECTRONICS CO. LTD.
Dubai, UAE
Mid
4 weeks ago
Hardware TroubleshootingSoftware TroubleshootingIT Asset ManagementTicketing SystemsInventory Tracking
Free
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Hardware TroubleshootingSoftware TroubleshootingIT Asset Management
About the Role
JUMBO ELECTRONICS CO. LTD. is seeking an IT Support Engineer to diagnose and troubleshoot hardware and software issues, manage IT assets, and provide timely support via phone, email, and chat.
Key Skills for This Role
Hardware TroubleshootingSoftware TroubleshootingIT Asset ManagementTicketing SystemsInventory Tracking
Responsibilities
- Diagnose and troubleshoot hardware and software issues across various platforms
- Manage and maintain IT assets, including inventory tracking and lifecycle management
- Provide timely support through phone, email, and chat
- Document technical issues and resolutions in the ticketing system
Requirements
- Experience in diagnosing and troubleshooting hardware and software issues
- Ability to manage IT assets and track inventory
- Experience providing support via phone, email, and chat
- Proficiency in documenting technical issues in a ticketing system
Full Job Posting
Responsibilities
- Diagnose and troubleshoot hardware and software issues across various platforms, ensuring minimal downtime for end users.
- Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization.
- Provide timely support through various channels, including phone, email, and chat, ensuring a seamless user experience.
- Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting.
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