IT Support Engineer
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Key skills for this role
Key Skills for This Role
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Technical Support
Provide first-line and second-line technical support to employees or customers.
Diagnose and resolve hardware, software, network, and system issues.
Respond to help desk tickets, emails, and phone support requests.
System & Device Management
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Set up user accounts, permissions, and access controls.
Manage operating systems such as Microsoft Windows, macOS, or Linux.
Network Support
Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
Maintain routers, switches, and firewalls.
Monitor network performance and uptime.
Software & Application Support
- Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
- Troubleshoot application errors and compatibility issues.
Documentation & Ticketing
Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
Maintain documentation for troubleshooting procedures and system configurations.
Security & Compliance
Implement security policies, patch updates, and antivirus solutions.
Support identity and access management.
Assist with incident response and security monitoring.
Required Skills
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
Preferred Qualifications
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA
About Red Cup IT, Inc.
Provides managed IT, cybersecurity, and cloud infrastructure services.
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