naukri
IT Support Engineer
AL SERKAL GROUP L.L.C
Dubai, UAE
Mid-Senior
Onsite
Discovered 4 weeks ago
IT help desk supportDesktop and laptop troubleshootingMicrosoft 365Active DirectoryMobile Device ManagementLAN and Wi-Fi troubleshooting
Free
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Ready to ScanKey skills for this role
IT help desk supportDesktop and laptop troubleshootingMicrosoft 365
Role Overview
Provide first- and second-line IT support for end users, devices, applications, accounts, connectivity, and IT services.
Manage support tickets, IT assets, onboarding, offboarding, documentation, and vendor coordination.
Key Skills for This Role
IT help desk supportDesktop and laptop troubleshootingMicrosoft 365Active DirectoryMobile Device ManagementLAN and Wi-Fi troubleshooting
Full Job Posting
Role Overview
Provide first- and second-line IT support for end users, devices, applications, accounts, connectivity, and IT services.
Manage support tickets, IT assets, onboarding, offboarding, documentation, and vendor coordination.
End-User Support
- Support desktops, laptops, printers, applications, email, Microsoft 365, and other IT services.
- Log, track, prioritize, and close support tickets.
- Install, configure, troubleshoot, and maintain computers, laptops, printers, mobile devices, and approved software.
- Maintain troubleshooting notes, user guides, IT support records, and asset information.
Device and Account Management
- Support MDM enrollment, configuration, application deployment, compliance checks, and basic troubleshooting.
- Create, modify, disable, and manage Active Directory accounts, groups, and basic permissions.
- Handle password resets, account issues, and user access requests.
- Maintain IT asset records, device assignments, inventory checks, replacements, and disposal processes.
Network Support
- Troubleshoot LAN, Wi-Fi, VPN, internet, and basic network connectivity issues.
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