successfactors
IT Support Engineer (1595)
AVASO Technology
Montréal, CAN
Full-time
Mid · 3+ years experience
Onsite
Discovered Yesterday
WindowsServiceNow
Free
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Join AVASO Technology! We are hiring an IT Technical Bar Support Technician in Canada!
Are you a customer-focused IT troubleshooter who loves resolving issues face-to-face? AVASO is looking for a Level 2 IT Support professional to run our Walk-Up Technical Bar. If you excel at quick fixes, device hot-swaps, and delivering a great user experience, we want you on our team!
Job Snapshot
Job Title: IT Support Engineer
Locations: Montreal
Support Model: Technical Bar / Walk-Up IT Kiosk
Experience Level: Level 2 IT Support
Technical Roles & Responsibilities
- Frontline Troubleshooting: Provide hands-on, walk-up support for Windows OS, laptops, desktops, printers, peripherals, and network connectivity issues.
- Quick Resolutions: Execute approved quick fixes for password resets, AD access, and standard enterprise applications while adhering strictly to IT compliance and security policies.
- Device Management (Hot-Swaps): Maintain, provision, and configure ready-to-use replacement laptops and peripherals to minimize end-user downtime.
- ServiceNow Ticketing: Create, update, and route incident tickets accurately. Ensure detailed documentation of all walk-up interactions, troubleshooting steps, and escalations.
- Strategic Escalation: Quickly diagnose whether an issue can be resolved at the L2 level or requires immediate escalation to advanced support tiers.
What You Bring
Bilingual Proficiency: Fluent in both English and French
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