IT Support
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Key skills for this role
About the Role
Al Waha for Cars is looking for an IT Support specialist to troubleshoot hardware, software, and network issues, maintain infrastructure, and support CCTV, IP telephony, and business applications.
Key Skills for This Role
Responsibilities
- Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office related issues
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Support and maintain LAN, WAN, Wi Fi, VPN, and network infrastructure
- Configure, monitor, and troubleshoot Fortinet firewalls and network security devices
- Install Ruijee network switches, routers, access points, and internet connectivity
- Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers
- Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions
- Troubleshoot CCTV connectivity and recording issues
- Install, configure, and support Yealink IP phones; provide technical support for call center operations and telephony infrastructure
- Support PBX systems, SIP trunks, IVR configuration, and call routing
- Maintain IT asset inventory and asset tracking records; maintain IT racks, patch panels, cable management, and labeling standards
- Provide support for CRM, DMS, booking systems, ticketing systems, and business applications
Requirements
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field
- Minimum 5 years of experience in IT Support, System Administration
- Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony
- Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP
- Experience supporting multi site environments is preferred
- Fluent in English required; Arabic is an advantage
Full Job Posting
Overview
- We are looking for an IT Support who can troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office related issues.
- The role involves installing, configuring, and maintaining various IT systems and infrastructure.
Responsibilities
- Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office related issues.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
- Support and maintain LAN, WAN, Wi Fi, VPN, and network infrastructure.
- Configure, monitor, and troubleshoot Fortinet firewalls and network security devices.
- Install Ruijee network switches, routers, access points, and internet connectivity.
- Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers.
- Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions.
- Troubleshoot CCTV connectivity and recording issues.
- Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure.
- Support PBX systems, SIP trunks, IVR configuration, and call routing.
- Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards.
- Ensure proper documentation of rack layouts and connectivity.
Required Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- Minimum 5 years of experience in IT Support, System Administration.
- Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony.
- Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP.
- Experience supporting multi site environments is preferred.
Preferred Certifications
- Microsoft Certified (M365 / Windows Server MCSA)
- Fortinet NSE Certification
- CCNA
- ITIL Foundation
- CompTIA Network+ or Security+
Soft Skills
- Language: Fluent in English required. Arabic is an advantage.
- Strong communication and customer service skills, with the ability to explain technical issues clearly to non technical users and prioritize tasks under pressure.
Compensation
- Pay: From QAR3,500.00 per month
Additional Information
- Employment Type: Full time.
- Work Location: In person
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