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IT Support-Dispatch/Freelance
TECEZE
Abu Dhabi, UAE
Part-time
Entry
Onsite
Discovered 3 weeks ago
Desktop and laptop troubleshootingHardware and peripheral supportIMAC activitiesDHCP, DNS, and LAN connectivityPrinter and network printer setupOffice 365 support
Free
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Ready to ScanKey skills for this role
Desktop and laptop troubleshootingHardware and peripheral supportIMAC activities
Role Overview
The role is an IT Support Specialist backfill position.
The specialist provides on-site technical assistance when full-time engineers are unavailable.
Key Skills for This Role
Desktop and laptop troubleshootingHardware and peripheral supportIMAC activitiesDHCP, DNS, and LAN connectivityPrinter and network printer setupOffice 365 support
Full Job Posting
Job Overview
The role is an IT Support Specialist backfill position.
The specialist provides on-site technical assistance when full-time engineers are unavailable.
Key Responsibilities
- Provide on-site support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software according to organizational standards.
- Perform IMAC activities for IT assets.
- Handle hardware and software troubleshooting, including break-fix support.
- Coordinate with OEMs and vendors for repairs, replacements, and escalations.
- Manage IT inventory, asset tracking, and documentation.
- Perform system imaging for laptops and desktops.
- Set up and troubleshoot printers and network printers.
- Assist with conference room setup, AV support, and meeting-room technologies.
- Provide VIP and end-user support with high-touch service.
- Support Office 365 issues, user accounts, and compliance or security software.
- Adhere to SLAs, document incidents and resolutions, maintain knowledge base articles, and support after-hours activities when required.
Required Skills and Qualifications
- Strong knowledge of desktop and laptop troubleshooting and configuration.
- Hands-on experience with hardware support and peripheral devices.
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