IT Support Contract

Managing your tickets with high quality triaging, notes, communication and customer service.

Coordinating with HR to assist new joiners with new user onboardings.

Provide hardware break-fix support.

Laptop + phone imaging and device inventory management.

Coordinating with the logistics team on deliveries of hardware

Work with the global team to provide remote technical support for users across all our regions.

Assist with the technical maintenance of our UK offices. Basic networking, printing, and infrastructure support.

Coordinate with other technical teams and 3rd party vendors.

Document changes and processes in our documentation solution when required.

Passion for IT and Technology

Experience supporting hardware and software, at home, school or in the workplace.

Confident using Windows and/or macOS

Basic understanding of Microsoft Azure, Intune and Windows Server

Demonstrable experience meeting deadlines

Able to explain basic IT Concepts such as Servers, Clients, DNS, DHCP, Firewalls, switches and routers.

Ability to learn and research new concepts and technologies independently.

Excellent English professional communication skills, both verbal and written.

Team player.

1+ years of technical experience in a similar role

Any work experience in a professional role

Confident using Linux and other technologies

Basic administration experience of Microsoft 365, Intune, Windows Desktop/Server, Active Directory macOS

Scripting and or programming experience

Industry certifications – Azure, Microsoft 365. A+ and Network + desirable

Experience with ticketing systems and/or the ITIL Framework

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year • 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations • 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards • 🌈 A culture rooted in diversity, equality, inclusion & belonging • 🎉 A commitment to internal mobility and career progression • ✨ Flexible, family-friendly working at the heart of our culture • 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.