icims
IT Support Analyst
Palm Lake Group
Southport, AUS
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 days ago
ServiceNowMicrosoft 365Microsoft IntuneActive DirectoryMicrosoft Entra IDWindows
Free
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About Us
Established in 1977, Palm Lake Group is a proudly Australian, family-owned business with extensive experience in developing, constructing, and managing Lifestyle Resorts, Retirement Villages, and Aged Care Facilities across Australia. Our resorts aren’t just places to live they’re vibrant, active communities designed for comfort, connection, and enjoyment.
Join us in redefining over-50s living.
Position Details
We are seeking an experienced and customer-focused IT Support Analyst to join our IT team based at our Southport Head Office. Supporting staff across Palm Lake Group's operations in Queensland, New South Wales, and Victoria, you will provide Level 1 and Level 2 IT support, resolve technical issues, manage service requests, and help deliver reliable and secure IT services across the business. This is a full-time permanent position reporting to the IT Business Partner.
Responsibilities
- Provide Level 1 and Level 2 IT support to staff across Palm Lake Group.
- Log, track, and manage incidents and service requests through ServiceNow.
- Troubleshoot hardware, software, Microsoft 365, connectivity, and device issues.
- Configure and deploy laptops, desktops and mobile devices using Microsoft Intune.
- Manage user accounts, access and permissions across Active Directory and Microsoft Entra ID.
- Develop and maintain IT documentation, user guides, and support resources.
- Assist with IT projects, equipment rollouts, relocations, and system improvements.
- Provide onsite support at Palm Lake Group locations as required.
- Work closely with internal stakeholders and external IT partners to resolve issues and improve service delivery.
- Contribute to continuous improvement of IT processes, systems, and user experience.
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