naukri
IT Support Analyst - Saudi Arabia
CMS Corporation
, KSA
Mid
Onsite
1 months ago
Windows Operating SystemsHardware TroubleshootingNetwork SkillsITILEnglishArabic
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Windows Operating SystemsHardware TroubleshootingNetwork Skills
About the Role
CMS Corporation is seeking an IT Support Analyst to install, maintain, and repair computer systems and equipment in Riyadh. Responsibilities include asset control, hardware support, network troubleshooting, and vendor liaison.
Key Skills for This Role
Windows Operating SystemsHardware TroubleshootingNetwork SkillsITILEnglishArabic
Responsibilities
- Install, maintain, and repair computer systems and equipment
- Provide routine technical support and checks to ensure continuous availability of IT network, infrastructure, and equipment within SLAs
- Responsible for asset control and stock ordering of devices
- Assist users with hardware issuing or replacement
- Ensure issues and support requests are resolved and documented within ITSM tool
- Send devices off to repair and liaise with vendor
- Perform daily backup tape changes
- Perform hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers
- Perform physical daily checks of system hardware health
- Troubleshoot onsite wireless issues and deployments
- Chaperone vendors during maintenance work
- Participate in project work including non business hour deployments
Requirements
- Must have both English and Arabic language skills
- BA/BS degree or equivalent preferred
- Prior experience with a ticketing system strongly preferred
- At least 2+ years experience with Windows operating systems and hardware in a computer support related setting
- Working knowledge of ITIL service management highly advantageous
Full Job Posting
About the role
- As an IT Support Analyst, you will install, maintain, and repair computer systems and equipment.
- You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLAs.
Responsibilities
- Responsible for asset control and stock ordering of devices as required.
- Assist users with hardware issuing or replacement as required.
- Responsible for ensuring that issues and support requests are resolved within defined SLA.
- Responsible for ensuring that issues and support requests are documented within the ITSM tool.
- Responsible for sending devices off to repair and liaising with the vendor
- Adhering to processes and procedures.
- Mobile phones setup.
- Hardware refreshes.
- Provide additional support to client and internal meeting rooms.
- Daily Backup Tape Changes.
- Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
- Replacement of Storage Disks and Server Blades as and when required.
Qualifications and experience
- Must have both English and Arabic language skills
- BA/BS degree or equivalent preferred.
- Broad software application skills desired.
- Demonstrated ability to master new software applications and technologies.
- Prior experience with a ticketing system strongly preferred.
- Proficiency in network skills.
- Must have at least 2+ years experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
- Working knowledge of ITIL service management and its processes is highly advantageous.
- Knowledge of AV systems and telecommunications would be beneficial.
What's in it for you?
- As a future facing firm, we take a bold, dynamic and agile approach to help clients of every size face the future with confidence. We empower and support our people to realise their ambitions through access to high quality, interesting and engaging work alongside a competitive package.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career