IT Support Analyst

Support cybersecurity initiatives by enforcing multi-factor authentication (MFA), endpoint protection, vulnerability remediation and security awareness best practices. (this will intersect with the responsibilities of 3rd Octet).

Identify recurring technical issues and recommend process improvements to enhance service delivery and reduce support requests.

Skills and Education Required : Bachelor’s degree/college diploma in Information Technology or a related field OR equivalent professional experience. 3 years of direct experience in providing technical support, IT project involvement in a team environment.

Demonstrated experience working in a client facing position within an ITIL context.

Proven experience working with supporting a Microsoft Cloud (365, Azure) environment .

Previous experience supporting and deploying VOIP and/or SIP phone systems.

Previous experience with 3rd party vendor Management.

Ability to work independently and manage time effectively.

Strong analytical and troubleshooting skills with ability to communicate with all levels of the organization effectively and professionally.

Demonstrated high customer service orientation, and the capability to manage and prioritize customer expectations.

Must be able to lift devices and boxes up to 40lbs and willing to occasionally visit offices in the Greater Toronto Area.

Strong preference for candidates with access to a vehicle.

Previous experience with 3rd party vendor Management.

This job posting is for an existing vacancy within our organization.

Apply Today – We Review Applications as they come in! 360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization.

We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences.

We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.

We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment.

If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so.

This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA).

Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview.

We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed.

We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted.

The use of artificial intelligence is not used to screen, assess, or select applicants.

All hiring decisions are made by our managers and People & Culture team.