rippling
IT Support Analyst
Skyports Limited
London, GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
Windows 11Microsoft 365Microsoft SharePointMicrosoft Entra IDITILCyber Essentials
Free
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Windows 11Microsoft 365Microsoft SharePoint
Key Skills for This Role
Windows 11Microsoft 365Microsoft SharePointMicrosoft Entra IDITILCyber Essentials
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The Role
We are looking for a hands-on IT Support Analyst to join the technical team at Skyports. Working with the IT Operations Manager, you will provide local IT support for users in London and remote assistance to Skyports offices across the UK and internationally.
This role would suit an energetic individual with a passion for technology. You will gain experience across the Microsoft 365 and Azure AD stack, provide first-class support using established ITIL helpdesk practices, and support users across all business units and technical operations teams.
In return, you will receive the support and freedom needed to build your skills and develop your career. You will have the opportunity to broaden your experience across a range of technologies while helping Skyports achieve its goals. As the company grows, this role will offer the right person the chance to progress at an accelerated pace.
The role will be based out of our London office.
You will report to the IT Operations Manager and work closely with colleagues across technical operations, engineering, and the wider business.
Key Responsibilities
- Support the delivery of infrastructure projects with the IT Operations Manager
- Assist users with desktop support and Microsoft cloud-based services.
- Identify areas for improvement, including recurring faults, and report these issues to the IT Operations Manager.
- Manage user accounts, devices, and shared resources for all staff.
- Ensure the IT helpdesk and all IT support requests are actioned in accordance with helpdesk procedures and priorities.
- Work closely with other members of the technical team and wider business to ensure projects are delivered successfully
- Provide training to local staff on IT operations and policies.
- Provide a flexible, adaptable, and diplomatic service for all staff, in person and remotely, to help resolve IT issues and ensure IT works effectively for them.
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