indeed
IT Support Analyst, Intermediate
LifeLabs
Toronto, CAN
Full-time
Senior
Onsite
$57,693-$73,559
Discovered 2 weeks ago
IT service desk supportITSM ticketing systemsHardware, software, application, and network troubleshootingIncident and service request managementTicket quality assuranceKnowledge management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IT service desk supportITSM ticketing systemsHardware, software, application, and network troubleshooting
Role Overview
The Intermediate IT Service Desk Analyst is the first point of contact for service desk tickets received through calls, emails, and IT help forms.
The role performs occasional ticket quality assurance and contributes to or leads process and service improvement initiatives.
The position reports to the Manager, IT Service Desk.
Key Skills for This Role
IT service desk supportITSM ticketing systemsHardware, software, application, and network troubleshootingIncident and service request managementTicket quality assuranceKnowledge management
Full Job Posting
About LifeLabs
LifeLabs provides laboratory diagnostic information and digital health connectivity systems across Canada.
The organization operates diagnostic laboratories and an online patient portal serving millions of Canadians.
Purpose of the Role
The Intermediate IT Service Desk Analyst is the first point of contact for service desk tickets received through calls, emails, and IT help forms.
The role performs occasional ticket quality assurance and contributes to or leads process and service improvement initiatives.
The position reports to the Manager, IT Service Desk.
What You’ll Do
- Respond to service desk calls, emails, automated tickets, and requests involving hardware, software, applications, networking, and related technologies.
- Evaluate, prioritize, and monitor incidents, work orders, service requests, and tasks through closure in the ITSM tool.
- Maintain service desk procedures, troubleshooting knowledge articles, ticket templates, and daily system hygiene checks.
- Participate in process improvement, service transitions, change coordination, and tool implementation or enhancement projects.
- Provide guidance on complex triage situations and escalate tickets to other IT support teams when appropriate.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at LifeLabs
Technical Quality Specialist Pre Analytical and Regulatory- Contract
Burnaby, CAN
MidContract
Discovered TodayView →
Dual Lab Patient Technician & Mobile Lab Patient Technician (OPSEU Thunder Bay)
Thunder Bay, CAN
EntryPart-time
Discovered TodayView →
Lab Patient Technician - Part Time Regular (Float) - Listowel, ON
North Perth, CAN
EntryPart-time
Discovered 2 days agoView →
Medical Lab Technologist (OPSEU LAB) - Chemistry
Mississauga, CAN
MidFull-time
Discovered 2 days agoView →
Lab Patient Technician - (OPSEU Barrie) - Casual - Barrie, ON
Barrie, CAN
EntryPart-time
Discovered 2 days agoView →
Medical Lab Technologist (OPSEU LAB) - Special Hematology - Part Time - Toronto, ON
Toronto, CAN
EntryPart Time, Full Time
Discovered 2 days agoView →
Technical Quality Specialist Pre Analytical and Regulatory- Contract
Burnaby, CAN
Discovered TodayContract
Phlebotomist (SEIU) - Full Time - Toronto, ON
Uxbridge, CAN
Discovered TodayFull-time
Dual Lab Patient Technician & Mobile Lab Patient Technician (OPSEU Thunder Bay)
Thunder Bay, CAN
Discovered TodayPart-time
Lab Patient Technician - Part Time Regular (Float) - Listowel, ON
North Perth, CAN
Discovered 2 days agoPart-time
Medical Lab Technologist (OPSEU LAB) - Chemistry
Mississauga, CAN
Discovered 2 days agoFull-time
Lab Patient Technician - (OPSEU Barrie) - Casual - Barrie, ON
Barrie, CAN
Discovered 2 days agoPart-time
Medical Lab Technologist (OPSEU LAB) - Special Hematology - Part Time - Toronto, ON
Toronto, CAN
Discovered 2 days agoPart Time, Full Time
HCP Sales Director (Toronto, ON – Hybrid)
Toronto, CAN
Discovered 2 days agoFull-time