IT Support Analyst II - Desktop Systems

Install, configure, and troubleshoot desktop systems and workstations across Windows, Linux, and macOS environments

Provide responsive help desk support, ensuring timely issue resolution and appropriate escalation

Provide Microsoft Teams conferencing support

Collaborate with global IT teams to diagnose and resolve technical problems efficiently

Support global IT projects and take ownership of Walnut Creek-based initiatives as needed

Develop and document procedures, guidelines, and best practices for end users

Communicate complex technical concepts clearly to technical and non-technical audiences

Evaluate and test new hardware and software solutions for the desktop environment

Deliver user training on standard and specialized applications

Maintain accountability for issue resolution, customer service, and follow-through

Build and sustain strong relationships with internal stakeholders and customers

Customer satisfaction

ServiceNow work report

3-5 years of hands-on desktop support experience, with a solid understanding of network support and systems administration

Bachelor's degree or equivalent IT certifications

Proven ability to support a large user base, including troubleshooting and configuration of workstations and peripheral devices

Strong expertise in Windows and macOS operating systems

Working knowledge of Microsoft Office 365 and other enterprise desktop productivity tools

Experience supporting Microsoft Teams features such as webinars and breakout rooms is desirable

Familiarity with IT service management platforms such as ServiceNow is preferred

Knowledge of Linux distributions such as Ubuntu or CentOS is a plus

Strong technical documentation and communication skills

Self-motivated and able to work independently with guided supervision while maintaining high-performance standards

This role is compensation range is between $70,00 to $90,000 USD plus annual incentive plan bonus. Compensation is determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays.

Your privacy is of the utmost importance to us. At Wind River, we strictly adhere to all applicable data privacy laws. Please review Wind River's Applicant Privacy Notice, which can be found here.

#LI-AL3

Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Join us at Wind River, where we're not just shaping technology; we're shaping the future of a safer, more connected world. Your journey to make a meaningful impact begins here.

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.