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Key skills for this role
Complete PC setup and deployment for new employees using standard hardware, images, and software.
Train new employees on the use of PC and other networked equipment using standard training documents.
Assign users and computers to proper business groups in Active Directory.
Perform timely workstation hardware and software upgrades.
Troubleshoot and resolve hardware, connection, and software issues reported
Coordinate with authorized vendor for PC hardware repair.
Monitor and remove virus, spy-ware, and other non-authorized software.
Maintain and/or coordinate local hardware inventory
Maintain local office network devices and print server
Install and upgrade network devices as required
Report server issues to appropriate networking teams and assist in troubleshooting
Setup and maintain network printers, scanners, and multi-function devices as well as facilitate repairs
IT focus groups
Remediation projects (OS and Hardware).
Reconciliation of licenses associated with locally purchased software.
Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance.
Tasks related to potential office remodels or relocations
Support firm software
Support Desktop Management with post-mass deployment issues of standard software
Skip the repetitive application forms
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Provide IT support for local software within region
Upgrade local server software as necessary
degree in Information Systems, Business, or related field, or equivalent experience.
TECHNICAL/SOFT SKILLS
Working knowledge of hardware and applications including but not limited to:
Microsoft Windows OS, MS Office Suite, asset management, Microsoft Active Directory, computer imaging software, ServiceNow, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment.
1-3 years relevant experience in IT or Customer Service.
Provides audit, tax and consulting services to middle-market businesses.
Visit company websiteJobs and hiring trendsFull-time
Entry · 1+ years experience
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