IT Support

Job Purpose

Key Responsibilities

• Monitor server uptime, backups, and storage capacity for on-premise and cloud servers and escalate failures or risks.
• Perform updates, patch scheduling, log checks, and basic hardware and operating system troubleshooting.
• Administer user accounts, access permissions, and shared drives based on HR onboarding and offboarding instructions.
• Maintain routers, switches, Wi-Fi access points, and internet connectivity across office locations.
• Provide first-line support for desktops, printers, biometric devices, POS terminals, and HRIS terminals.
• Support the Employee 360 HRIS and internal Google Sheets and Apps Script tools with server, hosting, and connectivity issues.
• Maintain IT asset inventories and configuration logs across group entities.
• Coordinate with vendors or higher-level IT contractors for issues outside the role's scope.
• Enforce password policies, antivirus updates, and safe backup practices.
• Document recurring issues, fixes, and standard procedures for an internal IT knowledge base.

Qualifications and Experience

• Diploma or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Two to four years of experience in server administration, network support, or IT helpdesk or supervisory work.
• Working knowledge of Windows Server and/or Linux server environments, basic networking, and Google Workspace administration.
• Experience supporting multiple office locations or entities is an advantage.
• UAE experience and a valid UAE driving license are preferred because the role may require travel between offices.

Key Skills and Competencies

• Practical, self-sufficient troubleshooting with the ability to work independently with limited on-site backup.
• Good communication skills for supporting non-technical staff and coordinating with vendors.
• Organized and detail-oriented approach to logs, inventories, and documentation.
• Honest and security-conscious approach when handling company systems and data.
• Ability to prioritize and remain calm while handling IT needs across multiple entities.

Pay

• AED 2,080.51 to AED 6,708.65 per month.

Work Location

• The work location is in person.