IT Site Support Supervisor

7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.

3–5 years of supervisory or people management experience, preferably within a law firm or professional services environment.

Strong experience supporting Microsoft Windows operating systems and Microsoft Office applications.

Excellent knowledge of computer hardware, workstations, laptops, mobile devices, and peripherals.

Experience working within a Service Desk environment and managing support activities against established SLAs.

Experience supporting video conferencing, webinar technologies, and audiovisual systems.

Strong troubleshooting, problem-solving, and analytical skills.

Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.

Proven ability to build relationships and work effectively with stakeholders across all levels of the organization.

Microsoft MCP or other relevant technical certifications.

ITIL Foundation or related IT Service Management certification.

Experience with ServiceNow or similar ITSM platforms.

Experience supporting users within a global organization.

Experience with knowledge management and problem management processes.

Delivering a high-quality end-user support experience.

Leading and developing a high-performing IT support team.

Driving continuous improvement initiatives and operational efficiencies.

Building strong partnerships with attorneys, business professionals, vendors, and technology stakeholders.

Ensuring reliable technology services while meeting established service delivery standards.

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders .

The Canadian base compensation for this position is expected to be CAD $81,000 to $90,700 annually if located in Toronto. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We are committed to providing an inclusive and accessible recruitment process. We encourage applications from individuals of all abilities and backgrounds. If you require accommodations at any stage of the application or interview process, please contact us at recruitmentservices@bakermckenzie.com , and we will work with you toward reasonable accommodating your needs.