{bc}
Apply
naukri

IT Site Engineer / Desktop Support Engineer

Trilogy System ME LLC FZ
Dubai, UAE
Mid
Onsite
Today
Desktop SupportWindows 11Microsoft 365OutlookNetwork TroubleshootingPrinter Support
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Desktop SupportWindows 11Microsoft 365
Smart Apply

Full Job Posting

Desktop and End User Support

  • Provide onsite and remote technical support to end users.
  • Install, configure, and troubleshoot desktops and laptops.
  • Diagnose hardware, operating system, and application related issues.
  • Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.
  • Install and configure approved business applications.
  • Support user profile and workstation configuration.
  • Perform basic system health checks and preventive maintenance.
  • Support Windows updates, drivers, and endpoint configuration.
  • Maintain accurate records of IT incidents and support activities.

Windows 11 Support

  • Install, configure, and troubleshoot Windows 11 Professional.
  • Resolve Windows startup, login, profile, performance, and application issues.
  • Configure local and organizational user profiles.
  • Perform Windows Update troubleshooting.
  • Troubleshoot device drivers and peripheral connectivity.
  • Support basic BitLocker related user issues and escalate recovery or policy issues when required.
  • Perform basic operating system repair and recovery activities.
  • Rebuild and reconfigure user devices based on approved procedures.

Microsoft 365 and Outlook Support

  • Install and configure Microsoft 365 desktop applications.
  • Configure and troubleshoot Outlook user profiles.
  • Support email account configuration and synchronization issues.
  • Troubleshoot Outlook connectivity, search, indexing, and profile related problems.
  • Configure shared mailboxes and calendars based on approved access permissions.
  • Support Microsoft Teams user configuration and basic troubleshooting.
  • Assist users with OneDrive synchronization issues.
  • Troubleshoot Microsoft 365 application activation and sign in issues.
  • Escalate tenant level, licensing, security, and administrative issues to the relevant support team.

Basic Network Troubleshooting

  • Perform first level troubleshooting of wired and wireless network connectivity.
  • Diagnose basic LAN, Wi Fi, DNS, DHCP, and IP connectivity issues.
  • Perform connectivity testing using standard troubleshooting tools and commands.
  • Check network cables, patch connections, switch ports, and endpoint connectivity.
  • Assist with basic Wi Fi connectivity and authentication issues.
  • Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.
  • Coordinate with network engineers and internet service providers for advanced network issues.
  • Provide basic support for network printers and IP connected office devices.

Printer and Peripheral Support

  • Install and configure network and local printers.
  • Troubleshoot basic printing, scanning, driver, and connectivity issues.
  • Coordinate with the printer service provider for hardware or managed print issues.
  • Support meeting room peripherals and basic audio/video connectivity where required.

User Account and Access Support

  • Provide first level support for user login and password related issues.
  • Assist with Microsoft 365 user sign in and multi factor authentication issues.
  • Support device onboarding and offboarding activities.
  • Configure user workstations for new employees.
  • Ensure devices are prepared according to approved IT standards.
  • Escalate account creation, licensing, and privileged access requests to authorized administrators.

IT Asset and Documentation Support

  • Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.
  • Record device allocation and user assignment information.
  • Maintain documentation of common IT issues and resolutions.
  • Update network and IT asset information when changes are identified.
  • Assist with periodic IT inventory and equipment verification.
  • Ensure IT equipment is properly labelled and tracked.

Incident and Service Support

  • Respond to user IT support requests within agreed service timelines.
  • Troubleshoot and resolve Level 1 and basic Level 2 technical issues.
  • Document incidents, troubleshooting activities, and resolutions.
  • Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.
  • Follow up on escalated incidents until service restoration.
  • Provide regular updates to users regarding incident status.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today