indeed
IT Services Support Lead
Clermont Group
Dubai, UAE
Full Time
Lead
1 months ago
Windows 11macOSMicrosoft 365AzureEntraNetworking (TCP/IP, DNS, DHCP)
Free
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Windows 11macOSMicrosoft 365
About the Role
Clermont Group seeks an IT Services Support Lead to provide first-class end user computing support and infrastructure services across global sites. The role involves managing end user issues, deploying hardware, managing vendors, and maintaining virtual infrastructure.
Key Skills for This Role
Windows 11macOSMicrosoft 365AzureEntraNetworking (TCP/IP, DNS, DHCP)
Responsibilities
- Develop and interweave best practices throughout all services
- Take ownership for End User issues, queries and requests
- Deploy and support desktops, laptops, printers, iPhones, iPad, VOIP phone and any other authorised peripherals
- Document all services, processes and best practices
- Manage vendors who provide supporting services
- Purchase, installation, configuration and support of all related hardware
- Configuration and maintenance of virtual infrastructure
- Manage retention policies and user data recovery
- Manage quotes, invoices and purchase orders
Requirements
- 5+ years professional experience
- Excellent command of English (written and spoken)
- Experience with Windows 11, macOS, Microsoft 365 / Azure / Entra
- Experience with Apple iPhone / iPad / Apple TV
- Experience with AV Equipment (Video Conferencing Systems/Zoom Rooms/Crestron)
- Networking troubleshooting fundamentals (TCP/IP, DNS, DHCP)
- Experience with Windows Server (AD, GPO, DHCP, DNS, file and print services, failover clustering)
- Preferred: Experience with Sophos Firewall, Microsoft Exchange Server, Microsoft Hyper V, SAN administration, Dell/Cisco Switches, Cisco Call Manager, Microsoft SQL Server, Bloomberg
Full Job Posting
Role
- First class End User Computing support with elements of Infrastructure skills across global sites.
Responsibilities
- Develop and interweave best practises throughout all services.
- Take ownership for End User issues, queries and requests.
- Deploy and support desktops, laptops, printers, iPhones, iPad, VOIP phone and any other authorised peripherals.
- Document all services, processes and best practises.
- Manage vendors who provide supporting services.
- Purchase, installation, configuration and support of all related hardware.
- Configuration and maintenance of virtual infrastructure.
- Manage retention policies and user data recovery.
- Manage quotes, invoices and purchase orders.
Requirements
- Required Technology Experience: Windows 11, macOS, Microsoft 365 / Azure / Entra, Apple iPhone / iPad / Apple TV, AV Equipment (Video Conferencing Systems/Zoom Rooms/Crestron), Networking troubleshooting fundamentals (TCP/IP, DNS, DHCP), Windows Server (including, but not limited to, AD, GPO, DHCP,
- Preferred Technology Experience: Sophos Firewall, Microsoft Exchange Server, Microsoft Hyper V, SAN administration, Dell / Cisco Switches, Cisco Call Manager, Microsoft SQL Server, Bloomberg.
- Personal Traits: Ensure colleagues have optimal technology services; be well spoken; polished and professional appearance; multi task, prioritise and make sensible decisions; meticulous attention to detail.
- Experience: 5+ years professional experience.
- Languages: Excellent command of English required (written and spoken).
Compensation & Benefits
- Competitive base salary.
- Medical insurance; Annual leave.
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