eploy
IT Service Operations Manager
Lincolnshire Co-op
Lincoln, GBR
Full-time
Mid
Onsite
GBP 60000-65000 yearly / year
Discovered 2 weeks ago
Free
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About You
We’re looking for someone with strong leadership, communication, and service management expertise—someone who can bring structure, reliability, and a continuous improvement mindset to a fast-paced IT environment. To succeed in this role, you’ll need:
Proven experience as an IT Service Operations Manager or in a similar role, managing multiple IT support functions.
A strong understanding of ITIL principles and practices; certification in ITIL or a relevant framework would be a plus.
Hands-on experience leading IT incident management and acting as the key escalation point.
Experience chairing a Change Advisory Board and overseeing change control processes.
Demonstrated ability to lead and develop both internal teams and external service partners.
Excellent vendor management skills, including negotiating and managing service-level agreements.
You will demonstrate strong analytical and problem-solving skills with a focus on driving service improvements. With experience in managing service transitions, you ensure changes are implemented smoothly and effectively. Your proactive mindset helps you identify and deliver operational enhancements, while your excellent communication skills enable you to influence stakeholders and align teams with business goals.
Benefits
- In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 34 days annual leave (including bank holidays) (pro-rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
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