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IT Service Engineer
Bruker
Mumbai, IND
Temporary
Entry
Onsite
Discovered 1 weeks ago
IT service desk operationsEnd-user technical supportWindows operating systemsMicrosoft ServerActive DirectoryMicrosoft technologies
Free
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IT service desk operationsEnd-user technical supportWindows operating systems
Role Overview
Bruker India is seeking an IT Service Engineer based in Mumbai.
The role provides technical support to end users, troubleshoots software and hardware issues, and configures and deploys hardware and software systems.
This is a two-year contract subject to renewal.
Key Skills for This Role
IT service desk operationsEnd-user technical supportWindows operating systemsMicrosoft ServerActive DirectoryMicrosoft technologies
Full Job Posting
Role overview
Bruker India is seeking an IT Service Engineer based in Mumbai.
The role provides technical support to end users, troubleshoots software and hardware issues, and configures and deploys hardware and software systems.
This is a two-year contract subject to renewal.
Areas of responsibility
- Operate the daily IT service desk through email and an online ticketing system.
- Monitor incidents and service requests, dispatch and escalate tickets, and follow issues through resolution.
- Install and deliver desktops, laptops, monitors, phones, printers, and mobile devices.
- Ensure computers are patched and protected against viruses.
- Provide assistance to users regardless of geographical location.
- Perform IT-related duties and support on-demand projects.
- Manage telecommunications and cabling systems and coordinate with external vendors to meet service levels.
- Prepare for and participate in disaster recovery and unscheduled shutdown drills.
- Prepare management reports and complete assigned ad hoc tasks.
- Travel up to 20% in Asia Pacific.
Qualifications and experience
- Minimum diploma-level education in computer science or an equivalent field is preferred.
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