IT Service Desk Technician I
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Role Overview
A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis.
This support may consist of both hardware and software trouble shooting and problem-solving resolution.
The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.
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About Penske
Most people know us for our big yellow trucks.
But we’re so much more than that.
At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.
We are experiencing rapid business growth and have added headcounts to IT teams across the organization to keep up with this expansion.
We are hiring immediately for full-time, long-term roles.
At Penske you will ensure our technology solutions keep our company and our customers moving forward.
Position Summary
A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis.
This support may consist of both hardware and software trouble shooting and problem-solving resolution.
The IT Service Desk Technician is to research and follow-up on problems that may require additional resources.
Major Responsibilities
- Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
- Work on special projects and laptop software configuration
- Log all support calls into the call tracking system
- Work with programming staff to communicate software issues
- Follow-up with callers to ensure customer satisfaction
- Other projects and tasks as assigned by supervisor
About Penske Logistics
Diversified global transportation, logistics, and truck leasing services.
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