IT Service Desk Intern

• Provides support through astute troubleshooting methodology
• Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.
• Document each customer interaction in the ticketing system in a clear, concise, and understandable format
• Train customers to facilitate the future state of self-service, utilizing technology
• Research and resolve customer calls that require follow-up
• Complies with documented processes and works towards meeting expected service levels
• Maintain accountability for incident prioritization and resolution
• Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels
• Respond to initial phone calls in a fast paced, help desk environment
• Provide insight and recommendations to improve efficiency and workflows

• Ability to triage technical issues efficiently and effectively
• Quick to learn new technologies and applications
• Knowledge in relevant operating systems, languages, and environments
• Great verbal and written communication skills
• Positive working attitude, contributing as an individual and team member to accomplish goals
• Strong analytical skills, decisiveness, and sound judgment
• Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
• Willing and able to work occasional holidays, weekends, and evenings
• Ability to manage time and adapt to changes in workflow

• Pursuing an Associate’s or Bachelor’s Degree in Information Technology or a related major
• Sophomore, Junior or Senior Standing.

Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).

At UHM, we understand diversity comes in many different forms.

It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel.

We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

This employer participates in E-Verify.

If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.