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IT Service Desk Engineer (Jr-L1)
Finclutech FZO
Dubai, UAE
Full Time
Entry
Onsite
3 weeks ago
GrafanaPrometheusELK StackSIEM ToolsLinux AdministrationWindows Server Administration
Free
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GrafanaPrometheusELK Stack
About the Role
Finclutech FZO is hiring a Junior/L1 Service Desk Engineer in Dubai to serve as the first point of contact for IT support, monitoring dashboards, and handling incidents. Requires 1-3 years of experience or relevant internship, and familiarity with monitoring tools.
Key Skills for This Role
GrafanaPrometheusELK StackSIEM ToolsLinux AdministrationWindows Server Administration
Responsibilities
- Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools
- Detect and log alerts, anomalies, or system events in the incident management system
- Perform initial triage and basic troubleshooting as per SOPs
- Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines
- Maintain accurate incident logs, updates, and resolution notes
- Check server and application health using predefined scripts and monitoring tools
- Restart basic services or processes as instructed in SOPs
- Assist in routine checks (backups, patching status, server availability, endpoint monitoring)
- Verify deployment or scheduled jobs completion and escalate failures
- Monitor SIEM dashboards for potential threats or security alerts
- Log suspicious events and escalate to SOC analysts
- Follow basic cybersecurity incident playbooks
Requirements
- Diploma or Bachelor’s in Computer Science, IT, or related field
- 1–3 years in IT monitoring, service desk, or NOC/SOC environment (fresh graduates with relevant internships may be considered)
- Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools)
- Basic understanding of Linux and Windows server administration
- Basic understanding of database concepts
- Knowledge of networking fundamentals (IP, DNS, firewalls, routing)
- Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus)
- Basic cybersecurity awareness
- Certification in ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure) is a plus
Full Job Posting
Job Summary
- The Junior / L1 Service Desk Engineer is the first point of contact for end users requiring IT support.
- The role involves handling incoming incidents, service requests, and technical queries, ensuring timely resolution or escalation as per defined processes.
Job Description
- Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools
- Detect and log alerts, anomalies, or system events in the incident management system
- Perform initial triage and basic troubleshooting as per SOPs
- Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines
- Maintain accurate incident logs, updates, and resolution notes
- Check server and application health using predefined scripts and monitoring tools
- Restart basic services or processes as instructed in SOPs
- Assist in routine checks (backups, patching status, server availability, endpoint monitoring)
- Verify deployment or scheduled jobs completion and escalate failures
- Monitor SIEM dashboards for potential threats or security alerts
- Log suspicious events and escalate to SOC analysts
- Follow basic cybersecurity incident playbooks
Job Specification and Technical Requirements
- Diploma or Bachelor’s in Computer Science, IT, or related field
- 1–3 years in IT monitoring, service desk, or NOC/SOC environment. Fresh graduates with relevant internships may also be considered.
- Certification can be plus point ITIL Foundation, CompTIA Network+, or relevant DevOps/cloud basics (AWS, Azure)
- Familiarity with monitoring tools (Grafana, Prometheus, Nagios, Zabbix, CloudWatch, or SIEM tools)
- Basic understanding of Linux and Windows server administration
- Basic understanding of database concepts (tables, queries, backup/restore, job monitoring)
- Awareness of database health indicators – availability, connection errors, slow queries, backup success, log growth
- Knowledge of networking fundamentals (IP, DNS, firewalls, routing)
- Awareness of DevOps and cloud environments (CI/CD basics, containers is a plus)
- Basic cybersecurity awareness (malware, phishing, access control)
Job Types
- Full time, Permanent
Work Location
- In person
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