IT Service Desk Engineer

Day-to-day service desk ticket management and resolution

Okta administration and general employee services support

New hire onboarding, including account provisioning and application access

Management and troubleshooting of network stacks, both wired and wireless

Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices

On-site hardware support for offices, meetings, and events

Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation

Support for office buildouts and related IT infrastructure needs

Creation and maintenance of internal IT documentation

2+ years of experience in an IT support or service desk role

Associate's or Bachelor's degree in Computer Science, IT, or a related field

Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment

Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA

Experience with MDM tools such as Jamf and Intune

Basic wired and wireless network troubleshooting skills

Ability to lift and move equipment weighing 50 lbs or more

Strong organizational skills and comfort working across multiple concurrent projects

A proactive, self-directed approach to identifying and resolving issues

Relevant certifications (e.g., CompTIA A+, Network+, JAMF Certified Admin, Microsoft Certified: Endpoint Administrator)

Experience with Meraki and AWS, GCP, or Azure environments

Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations

A demonstrated willingness to learn new tools and technologies quickly

Strong interpersonal skills and a track record of building relationships across teams

This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken.

Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.

We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.

Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.

Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.

We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

We believe in being 'everyday athletes'—taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.

Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.