{bc}
Apply
greenhouse

IT Service Desk Analyst I

Xometry
Bethesda, USA
Junior · 2+ years experience
USD 55000-70000 / year
Discovered 5 days ago
awsazurebashgcpjiraokta
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

awsazurebash
Smart Apply

Full Job Posting

Responsibilities

  • Provide first and second-level technical support to end-users via multiple channels, including Slack, our service desk platform (Jira Service Management), and in-person interactions.
  • Efficiently and accurately diagnose and resolve a wide range of IT issues, including but not limited to:
  • Account lockouts and password resets.
  • Access requests for various systems and applications.
  • Hardware troubleshooting and support (laptops, desktops, peripherals, conference equipment).
  • Software installation, configuration, and troubleshooting.
  • Basic network connectivity and VPN support.
  • Manage the lifecycle of IT equipment, including setup, deployment, maintenance, and disposal, including the configuration of computer setups.
  • Participate in the new hire onboarding process by preparing and configuring computer hardware and software.
  • Execute the offboarding process by deactivating accounts and retrieving company assets.
  • Create and maintain clear and concise technical documentation, including knowledge base articles and troubleshooting guides.
  • Collaborate effectively with the IT Engineering team on various projects and tasks, providing support and contributing technical expertise.
  • Escalate complex issues to the appropriate IT teams when necessary, ensuring proper follow-through and communication with the end-user.
  • Maintain a high level of professionalism and provide excellent customer service with empathy in all interactions.
  • Adhere to IT policies and procedures.
  • Proactively identify potential IT issues and recommend solutions.
  • Stay up-to-date with the latest technology trends and best practices.
  • Other duties as assigned.

Qualifications

  • 2+ years of experience or degree in related field
  • Strong understanding of Windows and macOS operating systems.
  • Experience with Microsoft Intune for device management.
  • Familiarity with Okta for identity and access management.
  • Experience supporting collaboration tools such as Zoom, Google Meet, and Slack.
  • Familiarity with common productivity applications (e.g., Microsoft Office Suite, Google Workspace).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Experience with VPN clients and troubleshooting connectivity issues.
  • Proven ability to troubleshoot hardware and software problems effectively.
  • Experience using a service desk ticketing system (e.g., Jira Service Management, ServiceNow, Jira Service Management).
  • Excellent customer service and communication skills, both written and verbal.
  • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team.
  • A proactive and solution-oriented mindset.
  • Ability to lift and move computer equipment as needed.
  • Preferred Qualifications
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Security+).
  • Experience with scripting languages (e.g., PowerShell, Bash).
  • Familiarity with cloud-based services (e.g., AWS, Azure, Google Cloud).
  • Experience with endpoint management tools beyond Intune.
  • The estimated base salary range for new hires into this role is $55,000 - $70,000 annually depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.
  • #LI-Hybrid
  • Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
  • For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Xometry

Application Engineer

, IND

Discovered TodayFull Time, Contract

Associate Solutions Engineer, Aerospace & Defense

Denver, USA

Discovered Today

Partner Manager, RFQ

North Bethesda, USA

Discovered Today

Associate Solutions Engineer, Aerospace & Defense

Los Angeles, USA

Discovered Today

Lead Analyst, Operational Excellence

Waltham, USA

Discovered Today

Associate Solutions Engineer, Aerospace & Defense

Waltham, USA

Discovered Today

Staff Product Manager, Financial Systems

Waltham, USA

Discovered Today

Associate Solutions Engineer, Aerospace & Defense

North Bethesda, USA

Discovered Today