IT Service Desk Analyst - Express Scripts Canada

Post-secondary degree or diploma, or equivalent related experience in computer science, insurance, customer service, or a related field.

Ability to obtain enhanced reliability security clearance.

Experience in a technology or service desk role with a strong focus on customer service and ITIL-based support practices.

ITIL 4 certification is considered a strong asset.

Working knowledge of tools and technologies such as Symantec, Altiris, SQL, Excel macros, PowerShell, and Linux.

Experience with Postman, APIs, and JavaScript is considered a strong asset.

Knowledge of SFTP, TCP/IP, and data feed transmission is considered an asset.

Bilingualism in French and English, both written and verbal, is considered a strong asset.

Strong problem-solving skills with the ability to resolve issues, set expectations, and communicate clearly with users.

Core Business Hours: Monday to Friday, 6:00 a.m. to 12:00 a.m.

Weekends : After-hours on-call support*, 8:00 a.m. to 12:00 a.m.

National Holidays: After-hours on-call support*, 8:00 a.m. to 5:00 p.m.

Competitive compensation, benefits and pension plan

Career development and advancement opportunities

A culture that celebrates innovation and collaboration

Flexible work options and wellness programs

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.