IT Service Desk Analyst

Position : IT Service Desk Analyst Location : Winnipeg, MB (Remote) Classification : Full Time, Immediate Hire

Salary : $55,000 per year + 10% annual bonus

AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.

Log all incidents and create tickets with complete and pertinent documentation.

Answer phones, dispatch queue and emails.

Triage, first level support, password resets, basic troubleshooting and user instructions.

Complete employee onboarding and offboarding tasks quickly and accurately.

Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.

Alert management when necessary for high visibility and critical issues.

Document resolutions and update knowledge base.

Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.

Assist with PC Builds, shipping and receiving as needed.

Some on site work required as needed