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IT Service Desk Analyst
PHS Group
Caerphilly, GBR
Full-time
Entry
Hybrid
GBP 26666.64-26666.64 yearly / year
Discovered 2 weeks ago
Microsoft OfficeInformation Technology Infrastructure Library (ITIL)
Free
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Microsoft OfficeInformation Technology Infrastructure Library (ITIL)
Role Overview
IT Service Desk Experts - we’re looking for you!
Key Skills for This Role
Microsoft OfficeInformation Technology Infrastructure Library (ITIL)
Full Job Posting
Full Time, permanent position
Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?
If you answered “Yes” to the above, this is the role for you. We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an IT Service Desk Analyst and it’s a role you will enjoy.
This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we’re looking for someone who enjoys resolving queries and helping colleagues.
So why phs Group? It’s a great place to work – a successful, market-leading company with a friendly, supportive atmosphere. You’ll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.
Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for! And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.
Your role as an
- IT Service Desk Analyst at phs Group:
- You’ll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
- You’ll look after queries relating to system software, applications and hardware
- You’ll follow the customer issues through to their conclusion to ensure they are resolved
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