naukri
IT Service Delivery Head
Confidential Company
Dubai, UAE
Senior
2 months ago
IT Service Delivery LeadIT Service ManagementIT Service DeliveryInfrastructure ManagementITIL FrameworkSLA
Free
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IT Service Delivery LeadIT Service ManagementIT Service Delivery
About the Role
Lead IT service delivery, manage operations, implement ITIL processes, ensure compliance, and develop a high-performing team with strong leadership skills.
Key Skills for This Role
IT Service Delivery LeadIT Service ManagementIT Service DeliveryInfrastructure ManagementITIL FrameworkSLA
Full Job Posting
Overview
We are seeking an experienced and dynamic
It Service Delivery Head
to lead our IT service management team and ensure seamless delivery of IT services across the organization.
The ideal candidate will have strong leadership skills, deep technical knowledge, and proven experience in managing IT operations, service delivery, and client satisfaction.
Key Responsibilities
- Oversee the end-to-end IT service delivery function, ensuring high-quality services aligned with business objectives.
- Manage IT service desk, infrastructure, application support, and other IT operations.
- Define and implement IT service management processes (ITIL framework preferred) to improve efficiency, reliability, and service quality.
- Monitor performance metrics, SLAs, and KPIs to ensure timely and effective resolution of IT issues.
- Collaborate with business stakeholders to understand requirements and deliver IT solutions that support organizational goals.
- Lead, mentor, and develop a high-performing IT service delivery team.
- Manage budgets, resource planning, and vendor relationships for IT services and support.
- Drive continuous improvement initiatives to enhance IT service quality and operational efficiency.
- Ensure compliance with security policies, regulatory requirements, and best practices in IT service delivery.
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