IT Quality Engineer

Duties & Responsibilities

• Play a hands-on role in all testing of primary Claims & supplementary applications, including critical third-party integrations such as Hyland OnBase Workflow.
• Design, write, and maintain automated test scripts.
• Run automated test cases and analyze the results to ensure the application meets the requirements.
• Integrate automated tests into CI/CD pipelines.
• Collaborate with offshore and onsite colleagues to develop and execute effective long-term automation test plans.
• Participate in the overall test planning & execution of Claims team testing objectives (test planning, design, execution, defect management, and reporting).
• Collaborate with onsite analysts and offshore testing partners to develop and execute test scenarios to determine data quality and integrity.
• Engage directly with business users during User Acceptance Testing to facilitate validation & troubleshoot user feedback.
• Collaborate with peers and management to develop process standards and/or enhancements to prevent the recurrence of defects/bugs.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Participate in troubleshooting sessions with development teams for timely turnaround of critical issues.
• Understanding quality metrics and implementing measurements to determine test effectiveness and efficiency.
• Adhering to best practices in analysis & documentation.

Qualifications, Skills, and Experience

• Minimum of 5 years of experience in Quality engineering, automating test cases, and execution on web-based and desktop applications.
• Experience in Test Automation tools and CI/CD pipelines.
• Strong knowledge of at least one programming language.
• Knowledge of best practices in test automation framework.
• Strong analytical, problem-solving, critical-thinking skills and keen attention to detail.
• Ability to work as part of a team and independently when needed.
• Must be highly motivated and demonstrate interpersonal skills.
• Understanding of Agile, SDLC (Software Development Lifecycle), and STLC (Software Testing Lifecycle), including end-to-end testing concepts.
• Knowledge of defect management tools such as Azure DevOps, Jira, Quality Center, or any other defect tool.
• Effective written and verbal communication skills.
• Highly organized and able to prioritize and track multiple deliverables and concurrent projects in a fast-paced environment.

Preferred Qualifications

• Experience in the Commercial Insurance domain is a plus.
• Knowledge of Duck Creek Platform or equivalent P&C system and associated integrations is a plus.
• Knowledge of Automation Tools, such as Katalon, Cypress, Selenium, NeoLoad, etc, is a plus.

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