IT Project Services Systems Engineer

• Parental Leave

• Tuition Reimbursement

• 6+ years of experience in technology industry; minimum 1 year of consulting experience
• Bachelor’s Degree preferred
• Achieve and maintain relevant technical certifications
• Communicate in English, both verbally and in writing

The mission of the position is to provide excellent technical support to our clients while delivering exceptional customer service during those interactions.

This position will focus on design, implementation, configuration, diagnosis and resolution of issues related to infrastructure-focused technologies.

This includes but is not limited to: workstations, servers, printers, networking, and vendor specific hardware and software.

Employees should have enthusiasm for helping customers leverage the best technology to solve their business challenges.

The ideal candidate will have a passion for technology, some experience with IT infrastructure and support and demonstrated ability to thrive in a fast-paced environment.

Employees must be able to manage and prioritize multiple projects at once.

• Deliver consulting services: Design, implement and support Microsoft’s core business applications Virtual environments built on Citrix, Microsoft, and VMware Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc. Backup and disaster recovery solutions WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices VPN, Terminal Services, and Citrix
• Microsoft’s core business applications
• Virtual environments built on Citrix, Microsoft, and VMware
• Microsoft related technologies: Windows Server, Hyper-V, Exchange, SQL, Microsoft Teams, Active Directory, Office 365, Azure, System Center, etc.
• Backup and disaster recovery solutions
• WAN and LAN connectivity, routers, firewalls, network switching, and other types of security devices
• VPN, Terminal Services, and Citrix
• Create / maintain client documentation: Create, maintain and track client documentation in Mirazon’s documentation systems with accuracy within two days of acquiring
• Provide clear communication: Keep client informed of incident progress, notifying them of impending changes or agreed outages
• Demonstrate opportunities to provide solutions: Demonstrate the ability to identify opportunities within a customer where Mirazon can provide solutions to solve a problem
• Maintain client’s technology infrastructure: Perform daily, monthly, and annual client infrastructure maintenance and upgrades as scheduled
• Continuing Education: Participate in at least five classes, webinars or tests annually to keep technical skills up to date
• Demonstrate technical awareness: When managing a customer relationship, have the ability to match Mirazon resources to the customer’s technical objectives appropriately
• Detailed and accurate service ticket detail and time entry: Enter detailed and accurate time entries and updates to service tickets the same day the work is completed
• Write technical blogs: Assist marketing with the creation of technical blogs at a minimum of once per quarter
• Provide emergency, on-call support: Provide after-hours, emergency, on-call support on a scheduled weekly rotation no less than one time per year and typically no more than four times per year.
• Provide on-site support: Go to customer sites when requested or on a regular cadence to ensure customer satisfaction and to facilitate better delivery of client service and technical services