IT Project Manager

Project Planning, Requirement Gathering & BRD Development

· Conduct business requirement sessions with stakeholders across all companies.

· Create detailed BRDs, SRS, workflow diagrams, process maps (AS-IS/TO-BE).

· Identify system gaps and define scope for new developments.

· Prepare UAT plans, test cases, sandbox setups, and release schedules.

· Lead end-to-end implementation of new CRM systems or enhancement of existing ones.

· Oversee AI workflow development for automation, analytics, customer journeys & lead funnels.

· Execute Microsoft Dynamics 365 Business Central integration with all group entities.

· Develop custom modules, dashboards & reporting formats with partners.

· Ensure user roles, permissions, data models & master data setup are accurately executed.

· Identify new WhatsApp automation partners (Gupshup, Interakt, Wati, Zoko).

· Conduct capability and pricing evaluations & finalize partner with management.

· Implement WhatsApp-based workflows (lead journey, campaign flows, templates).

· Ensure API integration with CRM, ERP & telephony systems.

· Maintain strong follow-up with partners for all API integrations including:

o CRM ↔ ERP

o CRM ↔ Telephony

o CRM ↔ WhatsApp

o ERP ↔ Payment Gateways

o ERP ↔ Bank APIs

o ERP ↔ Inventory/Logistics systems

· Validate APIs, data schemas, response logs & troubleshoot failures.

· Ensure documentation, security standards, and version control are in place.

· Oversee Unicommerce API setups for order flow, warehouse, inventory sync.

· Coordinate Zenoti enhancements for clinic operations & customer modules.

· Manage Wondersoft POS upgrades, inventory features, and backend integration.

· Ensure real-time data sync with CRM, ERP & BI dashboards.

· Identify loyalty program platforms (Capillary, EasyRewardz, in-house engines).

· Finalize scope, rules, point logic, earning/burning rules.

· Integrate loyalty with CRM, WhatsApp, ERP & payment systems.

· Train teams & monitor adoption post-launch.

· Evaluate new ERP companies (if needed) for multi-company expansion.

· Conduct technical due diligence, solution comparison & ROI evaluation.

· Lead implementation and end-to-end deployment if approved.

· Conduct periodic audits of servers, network, telephony, and cyber security.

· Identify performance issues & optimize hardware/software environments.

· Maintain logs, SLAs, service schedules & upgrade plans.

· Act as SPOC for all system issues & vendor escalations.

· Ensure uptime, performance, data accuracy & minimal downtime.

· Track adoption, training needs, and new feature requirements.

· Maintain system documentation, training materials & SOPs.

· 7–10 years in software project management / CRM & ERP implementation.

· Strong background in CRM, ERP, AI-enabled workflows, API integrations.

· Experience with multi-system environments (D365, Salesforce, Zoho, Gupshup, Zenoti, Unicommerce, Wondersoft).

· Experience in retail, healthcare, clinic chains, or multi-entity businesses preferred.

· Graduate in Computer Science / IT software Engineering.

· (IT / Systems), PMP, PRINCE2, or Agile certification preferred.

· Strong execution skills with daily follow-ups until project closure.

· Expert in BRD drafting, SRS creation, API coordination & UAT.

· Good understanding of SQL, APIs, JSON, integrations & system architecture.

· Proficient in Excel, Power BI, project management tools.

· Strong communication, stakeholder handling & vendor management.

· High ownership, discipline & delivery mindset.

· Experience with loyalty engines, payment gateways & bank API integrations.

· Familiarity with omnichannel retail/e-commerce workflows.

· Advanced documentation skills & process orientation.

· Be the core driver of digital transformation across the Ageless Group.

· Work across world-class technologies (AI, CRM, ERP, WhatsApp automation, POS, telephony, BI).

· High impact role with direct interaction with Director/Group COO.

· Strong career growth path toward Head – Digital Transformation / Group IT Lead.

Thank you.

Pay: ₹800,000.00 - ₹1,100,000.00 per year

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