IT Program Manager

We are seeking a results-driven IT Program Manager to oversee and coordinate a live event technology-focused program and initiatives within our organization. This individual will be responsible for ensuring that the Venue IT team is efficiently operationalized and focused on continuous improvement. Additionally, the IT Program Manager will facilitate and ensure all projects are delivered on time, within scope, and on budget, while meeting high-quality standards and operational KPI’s. The ideal candidate will have strong leadership, communication, and problem-solving skills, with a proven track record of managing complex, cross-functional programs in fast-paced environments with a focus on identifying process improvement opportunities and the innate ability to manage people who are not direct reports.

• Define program goals, objectives, and success metrics (KIP’s) aligned with overall business strategy and goals.
• Develop comprehensive program roadmaps, timelines, and deliverables.
• Identify and assess program risks, dependencies, and impact on other business areas.
• Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program’s portfolio.
• Manage resource schedules to ensure optimal use of personnel, budgets, and technology tools.
• Oversee budgeting, forecasting, and financial analysis for program-related costs.
• Lead cross-functional teams where necessary, technical teams, and external vendors.
• Facilitate regular status meetings, ensuring clear communication of operational progress, risks, and issues.
• Promote a collaborative environment, encouraging knowledge sharing and teamwork.
• Serve as the primary point of contact for program-related communication with executive leadership and business stakeholders.
• Provide regular updates on program status, KPIs, and potential risks or issues.
• Align program deliverables with stakeholder expectations and business objectives.
• Establish and maintain program governance processes to ensure compliance with organizational standards.
• Continuously evaluate and refine program management methodologies and best practices.