IT Product Manager

Caron Group is a family of care homes located across Mid and South Wales. Our ethos is to provide high-quality care while ensuring that the privacy, dignity, and choice for our residents remain at the heart of everything we do. With over 24 years of experience in the care sector, we specialise in residential, nursing, and dementia care for older people. We are now entering an exciting phase of growth and are seeking dedicated, passionate individuals to join us on this journey and help us continue delivering exceptional care.

We are looking for an IT Product Manager who combines a strong understanding of care home operations with the ability to plan, coordinate, and manage the organisation's portfolio of digital care products and services. This is a role for someone who understands care homes from the inside and wants to use that knowledge to make technology work better for the people who deliver care.

Alongside day-to-day product management, you will plan and coordinate broader IT and telecommunications provision across the organisation. You will work with users, senior staff and external partners to understand requirements, clarify priorities and shape the development of our digital services. You will also analyse and define the current and target state for each product and service, assess cost-effectiveness and risk, and develop structured improvement plans with clear priorities, milestones and outcomes.

A formal IT product management background is not essential. Product management skills can be developed, and we will support you in building them. What cannot easily be taught is genuine care home experience and credibility.

If you have spent time working in or alongside care homes and have developed a curiosity about how digital products could make things better for residents and staff, we would very much like to hear from you.

• Take responsibility for managing the organisation's portfolio of digital care products and services — including Nourish, Medecare, Radar, Your Hippo, and future platforms — ensuring each product is delivering value to the homes.