breezy
IT Performance Management SME
Zantech
Ashburn, USA
Full-time
Senior · 10+ years experience
Hybrid
Discovered 1 weeks ago
ITILCOBITService Delivery and Resource Allocation (SDRA)CBPSASBEMSD
Free
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ITILCOBITService Delivery and Resource Allocation (SDRA)
Key Skills for This Role
ITILCOBITService Delivery and Resource Allocation (SDRA)CBPSASBEMSD
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IT Performance Management SME Responsibilities
- The Contractor shall provide an IT Performance Management Subject Matter Expert (SME) who will serve as the lead technical and analytical resource for portfolio oversight. This SME is not responsible for the IT service delivery lifecycle itself; that is the responsibility of the integratorcontract. Instead, this SME is responsible for viewing the integrator's work through the Service Delivery and Resource Allocation (SDRA) program control lens. They will provide the
- analytical rigor required to assess performance, validate efficiency, and inform Governmentgovernance decisions.
Key Responsibilities
- Metric and SLA Development: Provide expert guidance in the development of meaningful KPIs and SLAs to measure integrator performance, focusing on value, costeffectiveness,and alignment with Government objectives.
- Performance Data Analysis: Analyze technical, financial, and operational data from the integrator and portfolio systems to identify trends, evaluate performance against established baselines, and surface risks or opportunities. CBP/SAS/BEMSD/Service Delivery and Resource Allocation Management Support
- Governance Support: Translate complex performance data into clear, data-informed recommendations for Government governance bodies (e.g., ERB, PRR, CCB).
- Framework Implementation: Support the PM in the technical design and implementation of the Performance Management Framework, including the logic for dashboards, health models, and automated reports.
Minimum Qualifications
- Education: A Bachelor of Arts (BA) or Bachelor of Science (BS) degree in IT,
- Computer Science, Information Systems, or a related field.
• Experience
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