IT Operations Team Lead

Organize workflow and ensure that IT Operations Field Specialists understand their duties or delegated tasks

Monitor employee productivity and provide coaching and feedback

Set goals for performance objectives and deadlines in ways that comply with RadNet’s plans and vision and communicate them to team members

Manage employees’ schedules and perform time management responsibilities.

Collaborate with IT Operations Field Specialists, operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards.

Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete.

Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed.

Visit sites and offices to check in with the managers and all other users to find new and resolve active issues.

Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software.

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows.

Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.

Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies.

Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.