IT Operations Specialist IAM (100% Remote)

Configure and maintain Privileged Identity Management (PIM), Conditional Access policies, MFA, and SAML/OIDC SSO integrations for SaaS applications.

Messaging Applications (Teams, Slack, Zoom) Administer workspace settings, user access, channels, and integrations Support secure and compliant access and application delivery practices across the organization

Administer workspace settings, user access, channels, and integrations

Support secure and compliant access and application delivery practices across the organization

Business Applications Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching

Configure and support Access Management for applications procured by business to optimize, automate, and improve efficiency for onboarding and offboarding

Ongoing management of administrative access controls to support application security, prevent data exfiltration, and maintain automated security and application patching

Employee Onboarding & Offboarding

Own and continuously improve end-to-end employee onboarding and offboarding processes

Provision hardware, accounts, system access, and security controls for new hires

Partner with People Ops, Security, and Compliance teams to ensure onboarding meets healthcare and privacy requirements

Ensure timely deprovisioning and asset recovery during offboarding

Security, Compliance & Best Practices

Support IT security initiatives aligned with HITRUST, SOC2, HIPAA and healthcare data protection standards

Complete UAR access reviews, and documentation of IT processes and controls

Partner with Security and Compliance teams to remediate risks and implement controls

IT Operations & End-User Support

Serve as an escalation point for complex IT support issues across corporate and clinical teams

Ensure high availability, performance, and reliability of core IT systems supporting telehealth operations

Proactively identify operational gaps and implement improvements to reduce incidents and support friction

Support a distributed, remote workforce with a focus on clinician and care team workflows

Process Improvement & Documentation

Create and maintain clear IT documentation, runbooks, and standard operating procedures

Help mature IT Access management practices (least privilege, RBAC, just-in-time access)

Contribute to tooling evaluations and implementations as the organization scales