IT Operations Manager

• Five or more years of progressive experience in IT operations, systems administration, infrastructure, or a related field, including meaningful ownership of an IT environment.

• Strong Microsoft 365 and Entra ID administration experience, with a solid understanding of identity, endpoint security, networking, backups, and access management.

• Experience administering cloud business systems, integrations, employee technology, software licensing, and IT assets.

• Strong hands-on troubleshooting and root-cause analysis skills across software, hardware, accounts, connectivity, and business applications.

• Demonstrated ability to prioritize competing support requests, security risks, infrastructure needs, and improvement projects independently.

• Experience building structure in an evolving environment through documentation, policies, service standards, project plans, or technology roadmaps.

• Clear written and verbal communication, including the confidence to make recommendations to senior leadership and challenge assumptions constructively.

• Sound judgment, personal accountability, curiosity, and consistent follow-through, with the ability to work in our downtown Toronto office five days per week.

• Previous experience as an IT Operations Manager, IT Lead, Senior Systems Administrator, or sole IT owner.

• Experience with NetSuite, HubSpot, Dialpad, SharePoint, Azure, endpoint-management platforms, or comparable systems.

• Experience supporting a multi-location operational business and coordinating specialist vendors.

• Experience with PowerShell, JavaScript, Python, SuiteScript, APIs, workflow automation, AI productivity tools, or integration platforms.

• Relevant education or certifications in Microsoft technologies, networking, security, IT, or project management.

• A responsive, well-prioritized IT support function with consistent follow-through.

• Reliable onboarding, offboarding, security, endpoint management, account governance, and business continuity.

• Accurate documentation of systems, administrators, vendors, licences, assets, configurations, and recovery procedures.

• A practical technology roadmap and measurable reductions in recurring problems and manual work.

• Own an important business function and work directly with company leadership.

• Build the standards, systems, and roadmap supporting national growth.

• Make improvements with visible operational impact and help shape how the IT function grows.

This posting is for an existing vacancy. Please submit your resume and a brief note describing an IT environment, process, or risk that you independently improved.

1Click Energy Solutions welcomes applications from qualified candidates and is committed to providing accommodation during the recruitment process in accordance with applicable law.

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