IT Operations Manager
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Role Overview
• Lead the delivery of IT operations and business change initiatives across Boots Ireland, ensuring reliable and effective technology services.
• Manage incidents, operational escalations and service performance issues.
• Partner with Group IT teams, business stakeholders and suppliers to maintain high service standards.
• Manage supplier relationships, governance and service performance.
• Lead cross-functional projects and operational workstreams, ensuring delivery against agreed timelines and business objectives.
• Identify and implement improvements that enhance service resilience, operational efficiency and business performance.
• Use operational data and insights to support decision-making, manage risk and drive continuous improvement.
• Experience leading operational delivery, service management, business change or project implementation within a retail, customer-facing or complex operational environment.
• Experience managing suppliers, third-party partners and stakeholder relationships.
• Strong stakeholder management, communication and problem-solving skills.
• Proven ability to manage operational challenges, incidents and competing priorities in a fast-paced environment.
• Ability to analyse performance, identify improvement opportunities and deliver sustainable solutions.
• Experience leading teams, projects or workstreams and delivering results through others.
• A proactive approach focused on service excellence, operational effectiveness and business outcomes.
• Full driving licence.
Full Job Posting
Job Description
Lead the delivery of IT operations and business change initiatives across Boots Ireland, ensuring reliable and effective technology services.
Manage incidents, operational escalations and service performance issues.
Partner with Group IT teams, business stakeholders and suppliers to maintain high service standards.
Manage supplier relationships, governance and service performance.
Lead cross-functional projects and operational workstreams, ensuring delivery against agreed timelines and business objectives.
Identify and implement improvements that enhance service resilience, operational efficiency and business performance.
Use operational data and insights to support decision-making, manage risk and drive continuous improvement.
Experience leading operational delivery, service management, business change or project implementation within a retail, customer-facing or complex operational environment.
Experience managing suppliers, third-party partners and stakeholder relationships.
Strong stakeholder management, communication and problem-solving skills.
Proven ability to manage operational challenges, incidents and competing priorities in a fast-paced environment.
Ability to analyse performance, identify improvement opportunities and deliver sustainable solutions.
Experience leading teams, projects or workstreams and delivering results through others.
A proactive approach focused on service excellence, operational effectiveness and business outcomes.
Full driving licence.
Generous Employee Discount
Enhanced Leave Entitlements
Company Pension
Access to a range of learning and development resources and programmes
About Boots Ireland
Verified company details for this employer are not available yet.
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