IT Operations Manager

Demonstrable experience leading, managing and developing a small IT team

Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows

Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis

Working knowledge of Windows Server environments

Experience administering M365 or Google Workspace and the associated admin tooling

Strong user lifecycle and access management experience across multiple systems

Intune or MDM device management experience

Experience running security awareness activities such as phishing simulations or security training

Experience in a multi-site or international IT environment

Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.