IT Operations Lead

7 or more years in IT, with at least 2 leading a team or a major program.

Strong background in corporate IT at a HQ or campus environment. You have supported execs, engineering, and business teams, and you know how a headquarters is different from a shop floor.

Hands-on track record building AI chatbot workflows and ticket deflection flows in platforms like Serval, Moveworks, or similar. You have shipped flows that measurably cut ticket volume.

Strong instinct for reading ticket data. You can look at a queue and tell what should be automated, what should be documented, and what should be pushed back on.

Real experience with executive and white-glove support. You know how to move fast without making noise, and how to teach a team to do the same.

Hands-on AV experience with conference room gear such as Crestron, Q-SYS, Logitech, or similar. You have set up rooms, tuned audio, and fixed AV under time pressure.

Strong technical base. You have run a service desk, administered core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and shipped automation or integrations yourself.

Track record of running an IT function that scales: SLAs, on-call, change management, asset lifecycle, and clean handoffs.

Comfort partnering with a factory or field IT team as a secondary customer, even if HQ is your primary.

Sharp written and verbal communicator. You can brief an exec, coach a new hire, and write a clear post-mortem in the same week.

Steady judgment. You know when to move fast, when to slow down, and when to say no.

Able to work on-site at our Torrance, CA HQ and surrounding locations, with occasional travel.

Able to lift up to 50 lbs and move hardware or AV gear around the campus and event spaces as needed.

Degree in Computer Science, Information Systems, or a related field.

Prior software engineering, scripting, or DevOps background. You can build the automation, not just spec it.

Certifications such as Crestron CTS, AVIXA CTS, or Q-SYS Level 1/2.

Experience running IT across both a corporate HQ and a manufacturing site.

Time spent in aerospace, defense, or another regulated environment.

Familiarity with compliance frameworks such as ISO 27001, SOC 2, NIST 800-171, or CMMC.

Experience building an IT team from a handful of people to a real function.

Hadrian uses AI-assisted tools in our recruiting and hiring processes to help our team work more efficiently. This may include tools that help organize and analyze recruiting data, as well as an AI-powered notetaker that can record and transcribe interviews and help coordinate feedback. These tools support our team and are not used to make hiring decisions. All candidate evaluations and hiring decisions are performed by humans. If an interview will be recorded, you will be notified in advance and may opt out at any time with no impact on your candidacy. Candidate data processed through these tools is subject to the same protections described in our Privacy Policy .

It is the Company’s policy to provide equal employment opportunity for all applicants and employees. The Company does not unlawfully discriminate on the basis of race inclusive of traits historically associated with race (including, but not limited to, hair texture and protective hairstyles, such as braids, locks and twists), color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, transgender status, national origin (including, in California, possession of a drivers license), ancestry, citizenship, age, physical or mental disability, height or weight, medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, exercise of reproductive rights, any other basis protected by local, state, or federal laws, or any combination of the above characteristics. When necessary, the Company also makes reasonable accommodations for disabled candidates and employees, including for candidates or employees who are disabled by pregnancy, childbirth, or related medical conditions.