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IT Operations Lead
Deepwatch
Bengaluru, IND
Full-time
Mid-Senior
Hybrid
Discovered 1 weeks ago
Corporate IT operationsmacOS administration and troubleshootingOktaGoogle WorkspaceSlackJira
Free
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Corporate IT operationsmacOS administration and troubleshootingOkta
Role Overview
Deepwatch is seeking a hands-on, security-minded IT Operations Lead reporting to the CISO.
The role oversees IT operations in India while contributing to the global workplace technology strategy.
The position is the primary IT contact for India employees and leadership and owns day-to-day technology operations and complex escalations.
The role has no initial direct reports but may later oversee employees, contractors, service providers, and vendors as India operations grow.
Key Skills for This Role
Corporate IT operationsmacOS administration and troubleshootingOktaGoogle WorkspaceSlackJira
Full Job Posting
About the Role
Deepwatch is seeking a hands-on, security-minded IT Operations Lead reporting to the CISO.
The role oversees IT operations in India while contributing to the global workplace technology strategy.
The position is the primary IT contact for India employees and leadership and owns day-to-day technology operations and complex escalations.
The role has no initial direct reports but may later oversee employees, contractors, service providers, and vendors as India operations grow.
India IT Operations
- Serve as the primary IT contact and senior technical escalation resource for India and US employees and customers.
- Own IT service reliability, issue resolution, vendor coordination, operating model development, and outage communication.
- Administer Okta, Google Workspace, Slack, Jira, Confluence, ServiceNow, and other corporate SaaS platforms.
- Manage provisioning, deprovisioning, access reviews, SSO, MFA, SAML, OIDC, SCIM, and application integrations.
- Own the corporate macOS fleet, including MDM, zero-touch deployment, patching, encryption, compliance, inventory, and retirement.
- Coordinate device procurement, shipping, recovery, repair, replacement, and vendor support.
- Build dashboards, improve service workflows, and create documentation and self-service resources.
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