IT Operations Intern

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.

• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.

• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.

• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.

• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.

• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.

• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.

• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.

• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.

• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.

• You are a Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.

• You have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.

• You have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.