IT Operations Engineer

Lead IT support delivery: Oversee our Managed Support Provider, manage performance against agreed SLAs and act as the escalation point for complex incidents.

Drive service improvement: Identify opportunities to improve IT support processes, service quality, efficiency and user experience.

Manage our IT infrastructure: Manage network design and configuration, infrastructure performance and the lifecycle of network and platform hardware.

Manage Microsoft cloud platforms: Maintain and develop our Microsoft 365 and Azure environments to support a secure, reliable and scalable IT service.

Deliver IT projects: Lead infrastructure projects covering networking, hardware and switches, as well as supporting office and site expansions.

Plan for future growth: Undertake capacity planning, budgeting and technology planning to ensure IT infrastructure can support the changing needs of the business.

Maintain business continuity: Develop and test IT incident response plans and lead responses to significant operational incidents.

Support our USA operation: Administer OpenWorks USA IT systems, work with the USA senior team and ensure IT provision can scale alongside the operation.

IT Operations experience: Strong experience in IT infrastructure, systems administration or IT operations, with the ability to take ownership of a broad technical environment.

Technical leadership: Experience leading IT support provision and managing or directing third-party IT support services.

Microsoft expertise: Experience working with Microsoft 365 and SharePoint environments, ideally within a modern cloud-first environment.

Infrastructure knowledge: Strong understanding of IT infrastructure, networking and cloud platforms, with the ability to define requirements and assess performance.

Security awareness: Experience working within an ISO 27001 management system or similar, with knowledge of Cyber Essentials controls.

Security clearance: Ability to obtain UK Security Clearance to Secret level.

Commercial awareness: Experience of IT hardware budgeting, resource planning or supplier management would be beneficial.

Business-focused approach: A practical, solutions-focused mindset with the ability to communicate effectively with both technical and non-technical users.

Help protect the territory and airspace of NATO countries and their allies.

Be a world-leading provider of autonomous technology for Surveillance applications and Defence

Be a Good Egg: Earn respect, have mutual trust and be honest

Do cool stuff: We develop cool tech with an awesome team, and we get stuff done

Be empowered: We are autonomous, reliable and take personal responsibility

We are one team: Look out for each other and the team

Things go wrong: Fail fast, learn and move on

Have fun: We’re doing amazing things with passionate people

We Get It Done: Focus on what matters and work with energy to bring ideas to life