IT Operations Engineer

Troubleshoot and resolve complex technical issues

Document network configurations, procedures and known issues

Implement and upgrade new services and platforms, adhering to appropriate change controls

Adhere to company and industry standards for security, data protection and all Standard Operating Procedures

Respond and resolve incidents and requests within SLA/OLA

Monitor performance, troubleshoot issues and ensure security and compliance

Manage virtual machines, storage accounts and networking components

Working with Service Management, coordinate and document major incidents through to resolution

Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information

Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes

Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

Strong knowledge of network protocols, hardware, and software.

Experience with network monitoring tools and troubleshooting techniques.

Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.

Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.

Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management

Experience, Education, and Certifications

Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.

Bachelor's Degree in a technical discipline or equivalent project-related experience.

Willingness to work in a shift-based role supporting a 24x7 rota.

Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.

English: Fluent.

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