IT Operations Engineer, End User Computing

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

Provide white-glove technology support and advice to our Executive Management team

Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy

Advise on current technology and corporate policies with practical recommendations

Manage expectations clearly and professionally during incidents and service requests

Coordinate with local, off-site, and global technology service providers to maintain excellent service standards

Develop written project plans for new technology initiatives

Provide rotational 24/7 on-call support and travel domestically and internationally as needed

Minimum of four years of experience in a client service, desktop support, or technical support role